FAQ

Before your Moveat

What times apply?

Moveat Original

Moveat Original often takes 4-5 hours. Each event has a specific starting point and when you book your ticket, you choose a starting time. At the starting point, you get a Moveat bracelet and your first taste portion. After that, you visit the remaining taste stops at any pace and order. Moveat Original normally closes at 5 pm, but some taste stops may have longer or shorter opening hours. You can see the respective taste stop opening hours in your Moveat app.

 

Moveat Anytime

Moveat Anytime often takes 4-5 hours. When you book your ticket, you choose which day it will be valid. A general validity period is stated on your ticket, but sometimes some taste stops may be open longer or shorter than the general time. You start with any taste stop and we recommend starting well in advance so that you have time to visit all the taste stops. You can see the respective taste stop opening hours in your Moveat app. Här kan du läsa mer om hur Moveat Anytime fungerar.

 

Moveat Limited

All Moveat Limited are unique and therefore the times vary between the different events. Please read more during each event for information on start and end times.

What is included in my ticket?

In your ticket to Moveat Original and Moveat Anytime includes a tasting portion of food at each tasting stop. Drinks are usually sold in both full and half glasses. What is included in your ticket to Moveat Limited varies, but is clear for each event.

I am vegan, vegetarian or flexitarian. What applies?

We love plant-based food and at most of our events, a vegan alternative is offered for all taste buds. When you buy your ticket, you see if the possibility of choosing a vegan diet is possible or not. Our Moveat Original offers e.g. always vegan food. Vänligen observera att vegansk mat måste bokas i samband med ditt biljettköp.

Regular or vegan tickets are the two different ticket types we offer. Are you vegetarian, flexitarian or something in between, you therefore need to choose one of the above two options when you buy your ticket.

I am allergic. Can I participate?

Of course, you are welcome to participate and eat what you can. Most taste stops usually have the opportunity to adapt to the most common allergies, but unfortunately there is nothing we can guarantee. Be sure to talk to the staff on site to make sure the contents of the food.

I can not find my order confirmation.

Your ticket, order confirmation and receipt will be sent automatically to your email address a few minutes after your purchase. If you can not find this email in your regular inbox, feel free to take a look at your spam. If you do not find it there either, contact us and we will help.

Remember that you do not need to print your ticket or order confirmation - you only need to show it in the Moveat app.

I have been prevented! How do I?

Your ticket is not personal, so you can give it away or sell it. Up to 10 days before the event, you can also change your ticket to another Moveat in Sweden (with free seats left) by contacting us here. Any price difference is applied. No refund will be made if the new ticket price is lower than the original price

During your Moveat

In what order should I go?

You choose in which order and pace you visit the different taste peaks. In the app you can see today's menu and plan your route. And of course it is fine to re-plan the route at any time. Let mood and taste rule!

Moveat Original has a specific starting point, then you visit the remaining taste stops in any order. During Moveat Anytime you start where you want. Moveat Limited sometimes has a specific starting point and sometimes not. Please see the respective events for more info.

How do I get around?

We recommend walking, but of course you can get around between the taste peaks as you like.

Where does my Moveat start?

Moveat Original has a specific starting point, then you visit the remaining taste stops in any order. The starting point is clearly marked in your Moveat app. During Moveat Anytime you start where you want. Moveat Limited sometimes has a specific starting point and sometimes not. Please see the respective events for more info.

How should I dress?

Dress for the weather.

What does After Moveat mean?

At some events we have an After Moveat. After Moveat is the taste stop we recommend choosing last. It is often possible to stay here a little longer, socialize with other Moveat participants and enjoy a good drink to the music of a live DJ.

I have a dog or pram. Can I bring these?

You definitely get it! However, all participating actors have different opportunities, conditions and rules, so be prepared that you will have to leave the dog or pram outside certain taste stops. If you want to know more exactly how it is, you can of course contact the respective player.

The Moveat app

Do I need to download the Moveat app?

Yes, the app is an important part of your Moveat experience. In the app, you plan your desired route and can see which taste stops are included and what is served at each place. You also have access to your ticket and get a good overview of future Moveats. After each Moveat, you collect points that, among other things, give you a discount on future tickets.

At least one person in your company needs to have the app downloaded to their phone, but you get the best experience if everyone has it.

Where can I find my ticket?

Your ticket will automatically appear in your Moveat app as long as you log in to the app with the same email address that you entered when purchasing the ticket. Are you using a different email address in the Moveat app or has someone else bought your ticket for you? Then you can manually add your ticket to the app by entering your unique ticket number. click Add purchased ticket which you will find under the tab Tickets in the Moveat app. Your unique ticket number can be found in the order confirmation from us.

Hur överför jag en biljett till en vän?

Du som biljettköpare kan enkelt föra över biljetter till övriga personer i ditt sällskap. Gå in på fliken Tickets och välj sedan Överför till en vän. Välj därefter vilka biljetter du vill överföra och till vilka Moveat-konton.

När överföringen är genomförd kan mottagarna se sina biljetter i respektive Moveat-app. Om mottagaren not har ett Moveat-konto så kommer biljetten att ligga vilande på mottagarens mailadress. Så fort personen skapar ett Moveat-konto med mailadressen så kommer biljetten att dyka upp i personens Moveat-app. Du som köpare kan när som helst överföra biljetten till en annan person, en annan mailadress eller ändra stavningen på en mailadress om du har råkat stava fel.

How do I add a ticket to my app?

Är det du som har köpt biljetten så kommer den automatiskt att dyka upp i din app så länge du har loggat in i appen med samma mailadress som du uppgav i samband med ditt biljettköp. Använder du en annan mailadress i appen eller har någon annan köpt biljetten åt dig? I så fall kan du lägga till biljetten manuellt genom att ange ditt unika biljettnummer under fliken Tickets in the app. You will find your ticket number in the order confirmation from us. Be sure to enter your ticket number in the correct format and make sure that you e.g. do not confuse a zero with the letter "o".

Personen som har köpt biljetten kan även överföra biljetten till dig, direkt från hens Moveat-app.

I have problems logging in!

For you who has have been logged in to the app before:

  1. Make sure you have the latest version of the Moveat app on your phone. Launch the app and select the "Log in" option that you reach by tapping the ticket or profile tab in the app.
  2. Log in by entering your email address and password. If you have forgotten your password, you can reset your password by selecting "Forgot your password?".
  3. If you choose to reset your password, you will receive an email from us within a few seconds. If you do not find this email, it is probably in your spam. Keep in mind that many email accounts have several different folders for spam that can be called anything from "spam" to "campaigns". Some of these folders can only be accessed from a computer.
  4. If you have gone through all your spam folders and still cannot find an email from us, you probably do not have a Moveat account before. Then select "Create account" and follow the instructions below.

For you who not have been logged in to the app before:

  1. Make sure you have the latest version of the Moveat app on your phone. Launch the app and select the option "Create account" which you reach by tapping the ticket or profile tab in the app.
  2. Create an account by entering your email address and choosing a password.
  3. As a final step, you need to verify that you own your email address by clicking on a link that is emailed to your email address. If you do not find the email, take a look at your spam. Keep in mind that many email accounts have several different folders for spam that can be called anything from "spam" to "campaigns". Some of these folders can only be accessed from a computer.
  4. Once you have verified your email address, you can return to the Moveat app. You are now logged in.

Can I have all my party tickets in my app?

För bästa möjliga upplevelse rekommenderar vi att alla i sällskapet laddar ner Moveat-appen i sina telefoner. Har du en aktiv biljett i din app samlar du även poäng i vårt lojalitetssystem som bl.a. ger dig rabatt på framtida biljetter. Biljettköparen kan enkelt dela ut biljetter till sitt sällskap direkt från hens Moveat-app. Det är även möjligt för respektive person att manuellt lägga till sin biljett i respektive telefon genom att välja Add ticket under the tab Tickets. If someone does not have a phone or does not want to download the app, it is of course perfectly possible to have several tickets in one and the same app.

Har du köpt mer än en biljett med samma mailadress kommer samtliga biljetter att dyka upp i din app så länge du loggar in i appen med samma mailadress som du angav vid biljettköpet. Från fliken Tickets kan du sen överföra biljetterna till respektive person i ditt sällskap.

Gift card

How is a gift card delivered?

The gift card is delivered as a gift certificate to your email. If you have a Moveat account, the gift card is also delivered to your Moveat app and you can find it under the "Gifts" tab. Just make sure to use the same email address when purchasing as you use in the app. From the app, you can easily send the gift card to whoever you want.

How do I send the gift card to someone?

Analog
The minute you complete your purchase, we will email you a nice gift card that you can print.

Digitally
In the Moveat app, you can easily send the gift card to whoever you want. If you send the gift card to someone who has a Moveat account, the gift card will appear under the "Gifts" tab in the recipient's Moveat app. About the recipient not having a Moveat account, the gift card will be dormant at the recipient's email address. As soon as the person creates a Moveat account with the email address, the gift card will appear in the person's Moveat app. You as a buyer can transfer the gift card to another person or another email address at any time.

I would like an analogue gift certificate!

The minute you complete your purchase, we will email you a nice gift card that you can print.

Does the recipient need the Moveat app?

No. A gift card can be used at any time, with no requirement for a Moveat account.

In the Moveat app, you can easily send the gift card to whoever you want. If you send the gift card to someone who has a Moveat account, the gift card will appear under the "Gifts" tab in the recipient's Moveat app. About the recipient not having a Moveat account, the gift card will be dormant at the recipient's email address. As soon as the person creates a Moveat account with the email address, the gift card will appear in the person's Moveat app. You as a buyer can transfer the gift card to another person or another email address at any time.

How long is a gift card valid for?

A gift card is valid for 24 months. Unfortunately, it is not possible to extend the validity period. However, it is fine to book a Moveat experience that occurs after the expiry time, as long as the booking is made before the gift card expires.

How do I use my gift card?

A gift card can be redeemed at moveat.co or in the Moveat app. Select the desired event, press "buy ticket" and then "use gift card". Moveat gift cards can be used at most Moveat events with the exception of Moveat Limited where alcohol is included in the price.